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Free carbon-neutral shipping on orders over $75New: The CloudLoft Orthopedic Bed — now in SageLimited: 15% off the Luxury Collection through SundayEarn 2x rewards points on all subscription ordersNow shipping to Canada & MexicoFree carbon-neutral shipping on orders over $75New: The CloudLoft Orthopedic Bed — now in SageLimited: 15% off the Luxury Collection through SundayEarn 2x rewards points on all subscription ordersNow shipping to Canada & Mexico
PawHaven
PawHaven

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Returns & Refunds

30-day free returns

Not right? Send it back, free. No questions asked.

30-day window

Return any item within 30 days

Free return shipping

Pre-paid label included

Full refund

Refund to original payment

How to start a return

Log in to your account, go to Order History, and click "Return" next to the item you want to send back. We will email you a pre-paid shipping label. Drop the package at any USPS location.

Refund timeline

Refunds are processed within 5–7 business days of receiving your return. You will receive an email confirmation when the refund is issued.

Exchanges

Need a different size or color? Select "Exchange" when starting your return. Exchanges are free and ship within 1–2 business days.

Damaged items

If your product arrives damaged, contact us with a photo within 14 days of delivery. We will send a replacement immediately at no cost.